Welcome to MyVirtualTAs!
General
Access to the MyVirtualTAs platform, including our website, related software, and mobile applications, is available with the necessity to register an account. However, we collect log information and place cookies on your device to track activity on the website.
You may opt out of cookies, except those necessary for website functionality. To access certain features, such as booking tutoring sessions or using the MyVirtualTAs mobile application, users must register an account. Upon registration, we may collect specific personal information, including first name, last name, email address, phone number, time zone, interface language, IP address, and device type. Tutors may be required to provide additional details such as education background, teaching experience, etc.
We update this Privacy Policy periodically. Changes will be posted on this page, and we will update the modification date accordingly. In some cases, we may notify users via email or other means if significant changes occur. Additionally, we may introduce new features that impact data processing, and we will notify users and obtain consent where necessary. If you have any questions regarding this Privacy Policy, please contact us at eurekii@triviumedu.com.
Information We Collect
We collect different types of information, including:
a. Personal Information
We collect personal details to facilitate tutoring services and enhance user experience. This may include:
- Full name
- Email address
- Phone number
- Account credentials (username and password)
- Time zone
b. Tutoring Session Information
To improve tutoring experiences, we collect learning preferences and history, including:
Session recordings for revision playback.
Reviews and ratings provided by users for internal operation and performance tracking.
c. Technical Data
We collect technical data to improve platform functionality, including:
- IP address
- Device type and browser information
d. Payment Information
To process transactions, we collect payment details via a secure third-party processor. MyVirtualTAs does not store full payment card details.
We ensure that all collected data is handled securely and used only for the purposes outlined in this policy.
Service Providers
The following service providers support MyVirtualTAs. Where applicable, we indicate what information may be shared with or collected by each provider and the locations relevant to data storage.
| Service Provider |
Provider Usage |
Information collected |
Data Storage Location |
| Tawk.to |
Provides live chat functionality for communication between users and support staff. |
- Name, Email Address, IP address (any of them for reaching user and resolving issues)
- Passback to MyVirtualTAs: chat transcripts, real-time user engagement
|
Entity Location: Las Vegas, Nevada, USA. |
| Lessonspace |
Interactive virtual classroom, including video conferencing and whiteboard functionalities. |
- Identity Data (User), Contact Data (Business), Financial Data (Business), Transaction Data (Business)
- Profile Data (Username), Usage Data (Business), Automatic data collection
- Live Video & Audio Data, Chat Messages, Whiteboard Content
- Passback to MyVirtualTAs: Session Data, Whiteboard Content, Engagement Metrics
|
Entity Location: South Africa. Data Storage: Primarily in Europe (EU-based servers, AWS infrastructure). |
| VDOcipher |
Securely hosts and encrypts recorded video sessions to prevent unauthorized access. |
VDOcipher itself does not collect personal user data
. |
Entity Location: Bengaluru, India. Data Storage: AWS servers.
|
| Firebase |
Backend infrastructure, user authentication, and database management. |
Data collected for Authentication (while signing up):
- Name
- Email ID
- Google account
- Apple ID
- IP address
Data used for:
- Authenticate users
- Store and manage data
- Send notifications
- Enhance security
|
Entity Location: United States, Europe, and Asia. Data Storage: Google Cloud Platform (GCP). |
| Stripe |
Payment transaction processor for MyVirtualTAs purchases
. |
Shares a Transaction ID along with signup date and payment status.
|
Entity Location: United States. Data Storage: United States. |
| Microsoft Azure |
Provides servers, databases, analytics, network infrastructure and email services.
|
All user information and uploaded content, device ID, request data, and all logs are stored on Azure. All information is encrypted at rest.
|
Entity Location: United States. Data Storage: United States. |
Student Session Recording
MyVirtualTAs does not record or store student video sessions directly. However, Lessonspace, the platform used for tutoring sessions, may record sessions for a limited duration depending on the session type and settings. These recordings are stored and managed by Lessonspace for a certain duration, not MyVirtualTAs.
The purpose of these recordings may include:
- Reviewing sessions for educational quality.
- Providing playback for students.
- Compliance with platform policies.
Data Collection & Use of Student Information
We collect and use personal information only as necessary to provide educational services. The data collected from children may include:
1. Personally Identifiable Information (PII) (If Provided by Schools)
a. Name (First and/or Last Name, if required for learning sessions)
b. Username/Login Credentials (for accessing MyVirtualTAs)
c. Email Address (if provided for account setup)
2. Automatically Collected Information
a. IP Address (for security and fraud prevention)
b. Device & Browser Information (to optimize platform performance)
c. Usage Data (session duration, pages visited, interactions with lessons/tutors)
3. Communications & Content Shared by Children
a. Text Messages/Queries & Whiteboard Interactions (within the learning environment)
b. Video & Audio Streams (if participating in live tutoring)
c. MyVirtualTAs does not use children’s information for advertising or marketing purposes.
FERPA and COPPA complaint
MyVirtualTAs
values the privacy and security of all learners and is committed to compliance
with the Family Educational Rights and Privacy Act (FERPA) and the Children’s
Online Privacy Protection Act (COPPA).
- FERPA: To the extent
that MyVirtualTAs handles or has access to student education records on
behalf of an educational institution, such data is treated as confidential
and is only used for educational purposes authorized by the institution or
the parent/guardian. We do not disclose or share personally identifiable
information from education records with third parties except as permitted
by FERPA, such as to school officials with legitimate educational
interests or as otherwise required by law. Educational institutions remain
the custodians of student records, and MyVirtualTAs acts as a "school
official” under FERPA, subject to its limitations and obligations.
- COPPA: MyVirtualTAs does not knowingly collect personal information from children
under the age of 13 without obtaining verifiable parental consent. Where
our services are used by minors, we rely on the educational institution or
parent/guardian to provide such consent as required by COPPA. We limit the
collection and use of information from children to what is reasonably
necessary to provide the learning service, and we do not use children’s
personal information for marketing or advertising purposes.
What Student Information is Visible to Others?
- Tutors & Teachers – May see the child’s name, learning progress, and session history.
- Administrators – May access session logs, messages, and performance data.
- Other Students – Students cannot see each other’s personal information.
Communication Between Students & Others on the Platform
Students may interact with:
1. Tutors & Teachers – Through live video, chat, messages/inbox, or whiteboard sessions.
2. Administrators – Through portal or scheduled check-ins.
3. Other Students – Only in group learning sessions (with school approval).
All interactions are moderated and logged for safety.
School/Parent Consent for MyVirtualTAs
A school provides consent to MyVirtualTAs on behalf of student parents under specific conditions. The consent may cover the following aspects:
1. Authorization for Student Participation
Permission for students to use MyVirtualTAs for online tutoring as part of their educational support services.
2. Data Sharing Agreement
The school may share limited student information (such as name, grade level, and school email) with MyVirtualTAs for account setup and educational purposes.
3. Acceptance of Third-Party Services
Acknowledgment that MyVirtualTAs integrates with third-party services (Lessonspace, VDOcipher, Tawk.to, Firebase) and consent to their use for delivering tutoring services.
4. Privacy & Security Assurance
MyVirtualTAs adheres to data privacy and security standards, protecting student information.
5. Recording & Monitoring Approval
Consent for monitoring or recording tutoring sessions for quality assurance and student safety.
6. Compliance with Regulations
Ensuring use aligns with educational policies; the school may notify parents or obtain additional consent as required.
Data Retention & Deletion of Children’s Data
a. Personal data is retained only as long as necessary to provide services.
b. Deleted data after account termination or upon verified authorized requests will be anonymized as per our tech stack.
c. Automatically collected data (e.g., logs, PII) is anonymized after a set period.
Data Breach Statement
If MyVirtualTAs becomes aware of a systems security breach by an unauthorized party or that any user data was used for an unauthorized purpose, we will comply with relevant state and other data breach laws. We will notify users of any breach resulting in unauthorized release of data electronically, at minimum, and without unreasonable delay so that you can take appropriate steps. The notification will include: date of the breach, the types of information that were subject to the breach, general description of what occurred, and steps MyVirtualTAs is taking to address the breach.
School Rights over Student Data
In compliance with the Children’s Online Privacy Protection Act (COPPA) and the Family Educational Rights and Privacy Act (FERPA), schools that provide consent on behalf of parents have specific rights regarding the collection, use, and management of student data within MyVirtualTAs. To further support and uphold these protections, MyVirtualTAs participates in an FTC-approved Safe Harbor program, demonstrating our commitment to maintaining the highest standards of data privacy and security for children and students.
1. Right to Review, Delete, or Restrict Student Data Collection
A school has the right to
a. Review the personal information collected about students.
b. Request deletion of student data stored by MyVirtualTAs.
c. Refuse further collection or use of a student’s information.
Implications of Refusing or Deleting Student Data
If a school requests data deletion or refuses further collection, the following may
occur:
1. The student may not be able to access MyVirtualTAs services, as some data is essential for account management, progress tracking, and learning activities.
2. Educational records, session history, and learning progress may be permanently lost.
3. Certain features (e.g., tutoring feedback, saved resources) may no longer be accessible.
Schools must be notified in advance of material changes to privacy policies, including practices around new or additional data collection, or practices that may lessen the previously noted protections around student data privacy, separate from any notice in a "click wrap” agreement.
While MyVirtualTAs respects privacy rights, some information is necessary to maintain a functional learning experience. Schools should carefully consider the impact before requesting data deletion.
2. Right to Inspect, Review, and Amend Student Data
MyVirtualTAs allows authorized schools to:
a. Inspect & review student data collected within the platform.
b. Request corrections or updates to student information if inaccuracies are found.
Onboarding of Students
Students can have their own MyVirtualTAs accounts to access feedback from teachers and perform various tasks. To create a student account, one of the following methods must be used:
a. Student Self-Registration – Schools or teachers can issue a unique registration code to students, allowing them to create their own accounts using a username and password. Parental consent is required during the registration process. After registration, MyVirtualTAs will initiate a background verification with the school specified by the student at sign-up and will grant access accordingly based on the verification outcome.
b. School-Provided User List – The school can submit a list of student users to the MyVirtualTAs team. The team will handle backend registration for each user. Once accounts are created, students will be notified and prompted to update their profiles, such as updating their password, selecting an avatar, and completing other required profile details.
How We Use Your Information
We use the information collected from you to provide and improve our services,
personalize user experiences, and ensure a safe and efficient tutoring platform.
Specifically, we use your information for the following purposes:
1. Providing and Enhancing Our Services
a. Facilitating lesson scheduling and platform access in alignment with school or teacher guidelines.
b. Personalizing your learning experience by recommending your preferred 24×7 time slots and relevant content.
2. Communication and Notifications
a. Sending account-related updates, including confirmations, reminders, and security notifications.
b. Providing platform updates, new features, and service announcements.
c. Conducting surveys and gathering feedback to improve platform quality.
3. Data Analysis and Platform Improvement
a. Conducting research and analysis to enhance user experience.
b. Tracking user engagement and platform performance through analytics.
We ensure that all collected data is handled securely and only used for the purposes outlined in this policy. If you have any concerns about how your data is used, please contact us at eurekii@triviumedu.com.
Data Sharing and Disclosure
We do not sell or rent your personal data. However, we may share your information in the following circumstances:
a. With Tutors
When booking or attending a lesson, necessary information such as your name and session details may be shared between tutors to facilitate communication and learning on the platform.
b. With Service Providers and Partners
We may share your information with third-party service providers who assist with payment processing, analytics or for platform maintenance. We require these providers to handle data securely and only for the purposes specified by us.
c. In Business Transfers
If MyVirtualTAs undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. In such events, we will provide affected users with advance notice—typically at least 30 days—before any changes take effect. Users will also be given options to manage their data in accordance with applicable privacy laws and policies.
With Your Consent — If we need to share your data for any other purpose not mentioned above, we will obtain your explicit consent before doing so.
We take appropriate security measures to ensure that your personal data is protected when shared with third parties. If you have questions about how we share your data, please contact us at eurekii@triviumedu.com.
Data Protection and Security
We prioritize the security of your personal data and implement appropriate technical
and organizational measures to safeguard it from unauthorized access, alteration,
disclosure, or destruction. Our security practices includes:
a. Secure Data Storage
Personal data is stored on secure servers with access restricted to authorized personnel only. We use encryption to protect sensitive data during transmission and storage.
b. Access Control
If MyVirtualTAs becomes aware of a systems security breach by an unauthorized party or that any user data was used for an unauthorized purpose, we will comply with relevant state and other data breach laws.
We will notify users of any breach resulting in unauthorized release of data electronically, at minimum, and without unreasonable delay so that you can take appropriate steps.
The notification will include date of the breach, the types of information that were subject to the breach, general description of what occurred, and steps MyVirtualTAs is taking to address the breach.
c. Regular Security Assessments
We conduct regular security audits, vulnerability assessments, and penetration testing to identify and mitigate risks. Our security protocols are continuously updated in line with the industry’s best practices.
d. User Responsibilities
Users are responsible for maintaining the confidentiality of their account credentials. We recommend using strong passwords.
User Rights and Choices
As a user of MyVirtualTAs, you have certain rights regarding your personal data. These include:
a. Access and Update:
You have the right to access, review, and update your personal data stored on our platform. You can update your account details by logging into your profile or contacting our support team.
b. Data Portability:
You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
c. Data Deletion:
You can request the deletion of your account and associated personal data, subject to certain legal and contractual obligations.
d. Restriction and Objection:
You have the right to restrict or object to the processing of your personal data under certain circumstances.
e. Withdrawal of Consent:
Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at eurekii@triviumedu.com. We will respond to your request in accordance with applicable data protection laws. We are committed to ensuring your privacy and will make every effort to fulfill your requests while complying with legal obligations.
Cookies and Tracking Technologies
MyVirtualTAs uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and improve our services. Cookies are small text files stored on your device that help us recognize your preferences and provide personalized content.
Types of Cookies We Use:
1. Necessary Cookies:
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you accounting for a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work then. These cookies do not store any personally identifiable information.
2. Preferences Cookies:
These cookies are essential for system performance and user experience enhancement. The information fetched is aggregated and anonymized before use. Switching these cookies off may affect the working of some or all the personalization features.
3. Statistical Cookies:
These cookies allow us to count visits and analyze traffic sources so we can measure and improve the website performance. They help us to know which pages are the most and least popular and see how visitors move around the site. All the information these cookies collect is aggregated and therefore anonymous.
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect website functionality.
Note: MyVirtualTAs does not engage in marketing or promotional content, as our platform is directly linked to schools. We do not send advertisements, promotional emails, or third-party offers to users. Any communication from MyVirtualTAs is strictly related to platform updates, service improvements, or essential notifications regarding tutoring sessions. Additionally, we do not share user data with external parties for marketing purposes.
Changes to This Privacy Policy
We may revise our Privacy Policy from time to time. You can see when the last update was by looking at the "Last Updated" date at the top of this page. We won't reduce your rights under this Privacy Policy without your explicit consent. If we make any significant changes, we'll provide prominent notice by posting a notice on the Service or the MyVirtualTAs Website and notifying you by email (using the email address you provided), so you can review and make sure you know about them.
We encourage you to review this Privacy Policy from time to time, to stay informed about our collection, use, and disclosure of personal information through the Service and MyVirtualTAs Website. By continuing to use the Service or the MyVirtualTAs website after the revised Privacy Policy has become effective, you acknowledge that you accept and agree to the current version of the Privacy Policy.
MyVirtualTAs is committed to transparency in handling user data. Any changes to our privacy policy will be communicated at least 30 days in advance through email, in-app notifications, or a website banner. We will provide a summary of key updates to ensure clarity, and users will have the opportunity to review the changes before they take effect. Continued use of MyVirtualTAs after the notice period will indicate acceptance of the updated policy.
Contact Us
MyVirtualTAs
220 Davidson Ave, Suite 118, Somerset NJ 08873
Mail: eurekii@triviumedu.com
Phone: +1-813-361-3515
MyVirtualTAs. All rights reserved.
