Privacy and Policies

Privacy Policy

 

General


Access to the MYVirtualTAs platform, including our website, related software, and mobile applications, is available with or without the necessity to register an account.

Users can browse our website without registration to explore tutor profiles reviews, access the MYVirtualTAs blog, and review the variety of services we offer. However, we collect log information and place cookies on your device to track activity on the website. You may opt out of cookies, except those necessary for website functionality.

To access certain features, such as booking tutoring sessions or using the MYVirtualTAs mobile application, users must register an account. Upon registration, we may collect specific personal information, including first name, last name, email address, phone number, time zone, interface language, IP address, and device type. Tutors may be required to provide additional details such as education background, teaching experience, etc.

We update this Privacy Policy periodically. Changes will be posted on this page, and we will update the modification date accordingly. In some cases, we may notify users via email or other means if significant changes occur. Additionally, we may introduce new features that impact data processing, and we will notify users and obtain consent where necessary.

If you have any questions regarding this Privacy Policy, please contact us at eurekii@triviumedu.com


Information We Collect


We collect different types of information, including:

a. Personal Information

We collect personal details to facilitate tutoring services and enhance user experience. This may include:

    •  Full name

    •  Email address

    •  Phone number

    •  Account credentials (username and password)

    •  Time zone and language preferences

    •  Profile picture (optional)

b.  Tutoring Session Information

To improve tutoring experiences, we collect:

    •  Learning preferences and history

    •  Session recordings.

    •  Reviews and ratings provided by users

    •  Communication between tutors and students

c.  Technical Data

We collect technical data to improve platform functionality, including:

    •  IP address

    •  Device type and browser information

d.  Payment Information

To process transactions, we collect payment details via a secure third-party processor. MYVirtualTAs does not store full payment card details.

We ensure that all collected data is handled securely and used only for the purposes outlined in this policy.


How We Use Your Information


We use the information collected from you to provide and improve our services, personalize user experiences, and ensure a safe and efficient tutoring platform. Specifically, we use your information for the following purposes:

1. Providing and Enhancing Our Services

      •  Facilitating tutor-student communication and lesson scheduling.

      •  Offering customer support and responding to inquiries.

      •  Personalizing your learning experience by recommending tutors and relevant content.

      •  Syncing user calendars for better lesson management.

      •  Processing transactions and managing payment-related activities.

2. Communication and Notifications

      •  Sending account-related updates, including confirmations, reminders, and security notifications.

      •  Providing platform updates, new features, and service announcements.

      •  Sending marketing and promotional content, where consent has been given.

      •  Conducting surveys and gathering feedback to improve platform quality.

3.  Security and Fraud Prevention

Monitoring activities to detect and prevent fraud, unauthorized access, and other illegal activities. Ensuring compliance with our Terms of Service and policies. Verifying tutor identities to maintain platform integrity.

4.  Compliance with Legal and Regulatory Obligations

•       Complying with financial, tax, and legal reporting requirements.

•       Responding to legal requests, court orders, or law enforcement inquiries.

•       Protecting the rights, safety, and property of MYVirtualTAs, users, and third parties.

5.  Data Analysis and Platform Improvement

Conducting research and analysis to enhance user experience. Tracking user engagement and platform performance through analytics. We ensure that all collected data is handled securely and only used for the purposes outlined in this policy. If you have any concerns about how your data is used, please contact us at eurekii@triviumedu.com.


Data Sharing and Disclosure


We do not sell or rent your personal data. However, we may share your information in the following circumstances:

 1. With Tutors and Students

When booking or attending a lesson, necessary information such as your name and contact details may be shared between tutors and students to facilitate communication and learning.

2.  With Service Providers and Partners

We may share your information with third-party service providers who assist with payment processing, analytics, customer support, or platform maintenance. We require these providers to handle data securely and only for the purposes specified by us.

3.  For Legal Compliance and Protection

We may disclose information when required by law, court orders, or government regulations. If necessary, we may share data to enforce our policies, protect the rights, safety, and security of our users, or prevent fraud and illegal activities.

4.  In Business Transfers

If MYVirtualTAs undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify affected users in such cases and provide options regarding their data.

5.  With Your Consent

If we need to share your data for any other purpose not mentioned above, we will obtain your explicit consent before doing so.

We take appropriate security measures to ensure that your personal data is protected when shared with third parties. If you have questions about how we share your data, please contact us at eurekii@triviumedu.com.


Data Protection and Security


We prioritize the security of your personal data and implement appropriate technical and organizational measures to safeguard it from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

1.  Secure Data Storage

Personal data is stored on secure servers with access restricted to authorized personnel only. We use encryption to protect sensitive data during transmission and storage.

2.  Access Control

We limit access to personal data to employees, contractors, and service providers who need it to operate our platform and services. Access is granted based on strict confidentiality agreements and role-based permissions.

3.  Regular Security Assessments

We conduct regular security audits, vulnerability assessments, and penetration testing to identify and mitigate risks. Our security protocols are continuously updated in line with industry best practices.

4.  User Responsibilities

Users are responsible for maintaining the confidentiality of their account credentials. We recommend using strong passwords and enabling two-factor authentication where available.

 

User Rights and Choices


As a user of MYVirtualTAs, you have certain rights regarding your personal data. These include:

1.  Access and Update

You have the right to access, review, and update your personal data stored on our platform. You can update your account details by logging into your profile or contacting our support team.

2.  Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

3.  Data Deletion

You can request the deletion of your account and associated personal data, subject to certain legal and contractual obligations.

4.  Restriction and Objection

You have the right to restrict or object to the processing of your personal data under certain circumstances.

5.  Withdrawal of Consent

Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us ateurekii@triviumedu.com. We will respond to your request in accordance with applicable data protection laws.

We are committed to ensuring your privacy and will make every effort to fulfill your requests while complying with legal obligations.


Cookies and Tracking Technologies


MYVirtualTAs uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and improve our services. Cookies are small text files stored on your device that help us recognize your preferences and provide personalized content.

Types of Cookies We Use:


•       Essential Cookies: Necessary for website functionality and security.

•       Analytical Cookies: Help us track user interactions and improve platform performance.

•       Marketing Cookies: Used to deliver relevant advertisements and promotions.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect website functionality.


Changes to This Privacy Policy


We revise this Privacy Policy periodically. If substantial changes are made, we will notify you via email or within the platform. We encourage you to review this policy regularly to stay informed about how we safeguard your information. The "Last Updated" date at the top of this page reflects the most recent updates.


Contact Us


If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

MYVirtualTAs

Address: 220 Davidson Ave, Suite 118, Somerset NJ 08873

Mail ID: eurekii@triviumedu.com

Phone: +1-813-361-3515